Shipping policy
We currently ship orders within the United Kingdom using Royal Mail.
Orders are normally packed and dispatched twice each week, typically on Wednesday and Sunday evenings. We aim to dispatch all orders within 3 working days, although dispatch days may occasionally vary during busy periods, holidays or other exceptional circumstances.
Shipping rates
| Order | Service | Cost |
|---|---|---|
| £0.00–£9.99 | Royal Mail Standard Delivery — untracked | £1.99 |
| £10.00–£49.99 | Royal Mail Tracked 48 | £2.99 |
| £50.00+ | Royal Mail Tracked 48 | £4.99 |
| Orders containing accessories | Royal Mail Tracked 48 | £5.00 |
Higher-value and accessory orders require larger or more protective packaging, which is reflected in the delivery charge.
Delivery times
Standard Delivery
Our lower-value orders are sent using an untracked Royal Mail service. Royal Mail generally aims to deliver these within approximately 3 working days after dispatch, although delays can occur.
Royal Mail Tracked 48
Royal Mail currently aims to deliver Tracked 48 items within 2-3 working days after dispatch. This is a delivery aim rather than a guaranteed delivery date, and some destinations may take longer.
Dispatch time and delivery time are separate. For example, an order may take up to 3 working days to be dispatched, followed by the carrier's delivery timeframe.
Tracking
Orders sent using Royal Mail Tracked 48 will receive tracking information once the order has been dispatched.
Orders sent using our £1.99 Standard Delivery service are not tracked, so live tracking information will not be available.
Packaging and protection
We package every order carefully to help protect your cards during transit.
Card orders are sent in hard-backed envelopes wherever suitable. Depending on the size of the order, cards may be individually sleeved or grouped and protected with bubble wrap. Larger orders may also be sent in bubble mailers or flexible mailing bags, with additional protective wrapping used where appropriate.
Higher-value orders and larger accessory orders may receive extra protection depending on the contents.
To help you identify your parcel, our envelopes are marked on the back with a Mr Card Singles stamp.
Delayed, missing or damaged orders
If your order arrives damaged, appears to be significantly delayed, or has not arrived, please contact us and include your order number.
Where appropriate, we will investigate the delivery with Royal Mail on your behalf. Royal Mail requires certain waiting periods before some services can formally be treated as lost, so in some cases we may need to wait until that period has passed before a claim can be made.
If your order arrives damaged, please keep the packaging and take photographs of the parcel and contents, as these may be required when investigating the issue.
Incorrect delivery addresses
Please check your delivery address carefully before placing your order.
If you notice an error before your order has been dispatched, contact us as soon as possible and we will do our best to update it.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. If a parcel is returned to us because the address provided was incorrect or incomplete, we will contact you to arrange the next steps.
Order changes and cancellations
If you need to change or cancel an order, please contact us as soon as possible.
If the order has already been dispatched, any cancellation or return will be handled in accordance with our Refund Policy and your statutory rights.
International shipping
We currently ship within the United Kingdom only.
International shipping is not currently available.