Privacy policy
Last updated: 18th September 2026
Mr Card Singles respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we use it, who we may share it with, and the rights you have under UK data protection law.
For the purposes of UK data protection law, Mr Card Singles is the data controller for the personal information described in this policy.
Who we are
Mr Card Singles is an independent online retailer operated by Philippe Bailey, trading as Mr Card Singles, as a sole trader.
For the purposes of UK data protection law, Philippe Bailey trading as Mr Card Singles is the data controller for the personal information described in this policy.
Business correspondence address:
Mr Card Singles
49 Station Road
Polegate
East Sussex
BN26 6EA
United Kingdom
Email: info@mr-card-singles.co.uk
This address is used for business correspondence and returns. Mr Card Singles is an online retailer and does not operate a customer-facing shop at this address.
How we use your information
We may use your personal information to:
Process and fulfil orders
Including taking payment, packing your order, arranging delivery, providing order and tracking updates, and contacting you if there is an issue with your order before or after dispatch. Where necessary, relevant contact details such as your email address or telephone number may be shared with Royal Mail or another delivery provider so they can provide delivery and tracking notifications.
Provide customer service
Including responding to questions, handling returns, refunds, delivery issues and complaints.
Manage customer accounts
Where you choose to create an account on our website.
Prevent fraud and protect our business
Including identifying suspicious transactions and maintaining the security of our website.
Meet legal and accounting obligations
For example, keeping records that we are required to retain for tax, accounting or legal purposes.
Improve our website and services
Including understanding how customers use our website and identifying areas we can improve.
Marketing
Where permitted by law, we may send you marketing communications about products, stock, events or offers. You can unsubscribe from marketing emails at any time.
Our lawful bases for using your information
UK data protection law requires us to have a lawful basis for processing personal information.
We generally rely on:
Contract - to process orders, take payment, arrange delivery, provide order updates and handle matters relating to your purchase.
Legal obligation - where we need to retain or use information to comply with tax, accounting, consumer-protection or other legal requirements.
Legitimate interests - where reasonably necessary to operate and protect our business, prevent fraud, maintain website and account security, provide customer service, resolve disputes and improve our services, provided those interests are not overridden by your rights and interests.
Consent - where you have specifically agreed to a particular use of your information, including certain marketing activities and non-essential cookies or tracking technologies where consent is required.
Where we rely on consent, you may withdraw that consent at any time.
Who we share information with
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including:
- Shopify, which hosts and operates our online store;
- Payment providers used to process transactions;
- Royal Mail and other delivery providers where required to deliver your order;
- Business address and mail-handling providers, where they receive business correspondence or customer returns on our behalf;
- Technology, analytics and website service providers;
- Professional advisers or authorities where legally required.
These organisations only receive information where it is necessary for the service they provide.
Shopify and data processing
Our online store is hosted by Shopify.
Shopify processes certain customer, order and website information in order to provide the ecommerce platform and related services used by our store.
We also use Shopify Network Intelligence, which allows Shopify to use certain customer and store data across its services to improve functionality, personalisation, fraud prevention and advertising-related features.
Shopify may process data outside the United Kingdom where appropriate safeguards are in place.
Cookies and analytics
Our website uses cookies and similar technologies to operate the store, remember preferences, understand how the website is used and, where applicable, support personalisation and marketing.
We use Shopify’s cookie and privacy tools to manage consent where required. Non-essential cookies will only be used where permitted by law and in accordance with the choices you make through our cookie banner.
You can manage your cookie preferences using the controls available on our website.
Marketing communications
Where you choose to receive marketing communications, we may use your contact details to send information about new products, stock updates, events, offers or other Mr Card Singles news.
You can unsubscribe from marketing communications at any time.
Choosing not to receive marketing will not prevent us from sending transactional emails relating to orders, payments, shipping, returns or other customer-service matters.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, tax, accounting and dispute-resolution requirements.
Different types of information may be retained for different periods.
For example, order and transaction records may need to be retained for several years to meet accounting and tax obligations.
The ICO allows businesses to either give specific retention periods or explain the criteria used to decide how long information is retained.
International transfers
Some of the providers we use, including Shopify and other technology providers, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate legal safeguards must be used where required by UK data protection law.
Your rights
Depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete information in certain circumstances;
- ask us to restrict how your information is used;
- object to certain uses of your information;
- request transfer of your information in certain circumstances;
- withdraw consent where we rely on consent.
These rights are not absolute and may depend on the reason we are processing your information.
To exercise your rights, contact us at info@mr-card-singles.co.uk.
Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.
However, no website or internet transmission can be guaranteed to be completely secure.
Children's information
Our website is not specifically directed at children and we do not knowingly collect personal information from children where this would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us.
Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to this policy
We may update this Privacy Policy from time to time where our services, suppliers or legal obligations change.
The latest version will always be available on this page, together with the date it was last updated.