Refund policy
Returns & Refund Policy
We want you to be happy with your order from Mr Card Singles. This policy explains how cancellations, returns, damaged items and order issues are handled.
Nothing in this policy affects your statutory rights under UK consumer law.
Change-of-mind returns
For orders placed online, you may cancel your order within 14 days of receiving it without giving a reason.
After notifying us that you wish to cancel, you then have 14 days to return the goods.
To request a return, please contact info@mr-card-singles.co.uk before sending anything back. We will provide the appropriate return instructions and return address.
Items should be returned in the same condition in which they were received and, where applicable, with their original packaging.
You are responsible for the cost of returning an unwanted item unless the item is faulty, damaged, incorrect or otherwise not as described.
Trading card condition
Trading card condition is assessed as carefully and consistently as possible before dispatch. As card condition can involve a degree of judgement, minor differences in interpretation may occasionally occur.
If you believe a card has been supplied in a condition materially different from the condition advertised, please contact us with your order number and, where possible, clear photographs of the card.
We will review the issue and, depending on the nature and extent of the condition difference, may offer an appropriate partial refund, full refund, replacement where available, or request that the card is returned.
For minor condition discrepancies, particularly on higher-value cards, we may offer a partial refund to reflect the difference in condition while allowing you to keep the card.
If a card is significantly different from its advertised condition, your statutory rights are unaffected.
Sealed products and accessories
Sealed products and accessories may be returned under the change-of-mind provisions above provided they have not been handled beyond what is reasonably necessary to inspect them.
Where packaging has been opened or an item has been used in a way that reduces its resale value, we may make an appropriate deduction from the refund where permitted by law.
This does not affect your rights where an item is faulty, damaged or not as described.
Missing or incorrect items
If an item is missing from your order, or you receive the wrong item, please contact us as soon as reasonably possible.
We will review the issue and, depending on the circumstances and stock availability, may send the correct or missing item or refund the affected item.
Damaged or faulty items
Please inspect your order when it arrives.
If an item arrives damaged, faulty or materially different from its description, contact us at info@mr-card-singles.co.uk with your order number and details of the issue.
Photographs of the item and packaging may be requested to help us investigate the problem and, where appropriate, make a claim with the delivery carrier.
Where goods are faulty, damaged or not as described, your statutory rights apply.
Lost orders
If an order is confirmed or reasonably considered lost in transit, please contact us.
Where appropriate, we will investigate the loss with Royal Mail and arrange a replacement where available, or refund.
You will not be required to pursue a postal claim directly with Royal Mail for an order that we dispatched to you.
Refunds
Refunds relating to returned goods will normally be processed after the returned item has been received and inspected. Where no return is required, such as certain missing, incorrect or lost-order issues, we may process the refund once the issue has been reviewed.
Where a refund is payable, it will be issued to the original payment method.
For a qualifying cancellation, we will also refund the standard outbound delivery charge where required by law.
Refunds are normally processed promptly, but banks and payment providers may take additional time to show the refund in your account.
Returning an item
Please do not send a return without contacting us first.
To request a return, email:
We will provide return instructions and the appropriate return address.